FAQ

Last updated: August 6, 2026

Use these answers to understand checkout, delivery, cancellations, returns, exchanges, refunds, and support at harvesthaven.

How do I place or review an order?

Select a product and available option, add it to the cart, and review quantities, contact details, delivery address, taxes, and the final USD total before submitting payment. An order confirmation acknowledges receipt, and we may contact you if information needs verification.

What payment cards are accepted?

Checkout supports eligible Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover credit or debit cards, subject to issuer approval and the options actually shown at checkout. Transactions are processed in USD. We do not claim unenabled installment or cryptocurrency options.

How long does order processing take?

Processing takes 1–2 business days. Orders placed by 5:00 PM Central Time (CT) begin processing that business day when operationally possible; later, weekend, or holiday orders begin on the next business day. Processing covers verification and packing and happens before carrier transit.

How long is shipping?

Once the processed order is handed to the carrier, estimated transit is 4–6 business days. This carrier time is separate from the 1–2-business-day processing period. We ship only within the United States, and every U.S. order ships free with no minimum purchase.

Will I receive tracking?

Yes. We provide a tracking number after shipment. Carrier movement may take a short time to appear after the first scan.

Can I cancel or change my order?

Contact us immediately. An order can be canceled before shipment. After it ships, cancellation is unavailable and the return process applies after delivery. Address or item changes are not guaranteed once fulfillment has started.

What is the return window?

Eligible items may be returned for any reason within 30 days after delivery. Contact us first for authorization and a free prepaid return label. harvesthaven pays eligible return shipping, including change-of-mind returns and quality-related returns, and charges no restocking fee.

Do you offer exchanges?

Yes. Request an exchange within 30 days after delivery. We will confirm eligibility and availability and provide a free prepaid return label. If the replacement is unavailable, we will arrange another appropriate resolution or a refund to the original payment method.

Are any products excluded from ordinary returns?

Custom or personalized items, clearance or Final Sale goods, gift cards, and opened intimate or hygiene-sensitive products are excluded from ordinary no-reason returns. This never limits remedies for damaged, defective, incorrect, or incomplete items.

When will I receive my refund?

We issue an approved refund to the original payment method after receiving and inspecting the return. Once issued, the bank or card provider usually takes 5–10 business days to post it.

What if my item is damaged, defective, wrong, or missing parts?

Contact us with the order number and details. We cover related return shipping and arrange an appropriate replacement, exchange, missing-part remedy, or refund. Photos can help us assess the issue.

Are taxes charged?

Applicable sales and other taxes are collected as required by law. Tax treatment depends on the destination and transaction, so we do not promise that every order is tax-free.

How can I contact customer service?

Email Support@harvesthaven.shop or call (850) 972-2057 Monday to Friday, 9:00 AM–5:00 PM Central Time (CT). Include the order number when applicable.

Merchant Information

Brand: harvesthaven
Email: Support@harvesthaven.shop
Phone: (850) 972-2057
Address: 156 W 13th St, Davenport IA 52803, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM Central Time (CT)